**Update** issue has been fixed and server is back up. **
If you recently used spacepoint in game, had them removed from your account, but did not receive the aug reset / skin / ship form. Please make a ticket in the account category with for title SP Bug:accountname where youll replace accountname with the name of the account on which the problem occured obviously. http://support.starsonata.com/
If you already had a ticket, for simplicity sake (and to expedite it), please make a new ticket under the specific name format provided here and include the tracking ID of the previous ticket in the ticket message.
In the ticket be sure to include which ingame transaction had the problem, and if you attempted it multiple times or not. You are welcome to add how much SP you think you lost altho I will still have to verify everything before refunding spacepoints. The special name format is simply so that i can handle those tickets asap since i do not normally handle tickets. Those tickets will be handled as fast as i can do them, but depending on the volume please expect up to 48hours delay.
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