Space Clouds

Voucher FAQ

How do I use a voucher code?

Head to the user control panel, type or paste your voucher code into the box and press "Check". If the code is valid, you'll see a "Redeem" button. Click "Redeem" to use the voucher.

Voucher redemptions can't be reversed, so make sure you're logged into the right account before you do this.

What do I get when I buy a voucher?

You receive a 16-digit voucher code that can be redeemed against any Star Sonata account.

Do I need a Star Sonata account to buy a voucher?

No. Anybody can buy Star Sonata vouchers.

Should I keep voucher codes secret?

Yes. Anyone with the 16-digit voucher code can redeem the voucher, so you should only give this code to the voucher's intended recipient.

Will vouchers work on any account? Can I use vouchers on my own account?

Yes. Unless otherwise stated, there are no restrictions on who can redeem a voucher.

Do vouchers expire?

No, vouchers remain valid indefinitely.

What do I need to give to the recipient?

All the recipient needs is the 16-digit voucher code.

How will I get my voucher codes?

After you complete the checkout, your vouchers will be created immediately and shown on the order-complete page. A confirmation of your purchase containing the voucher codes will also be sent to the email address you enter in the checkout.

How can I tell if the voucher I bought has been redeemed?

When the voucher is redeemed, a notification email will be sent to the email address you entered on the checkout page. This email will show the name of the user who reedemed the voucher.

If you have a Star Sonata account, you can also check the status of any voucher by entering its code into the box on the account control panel page and clicking "Check". Be sure not to accidentally redeem the voucher against your own account!

Will the recipient be able to see who sent the voucher?

The only information available to the recipient are the sender name and greeting message you enter on the voucher personalization page. If you choose to leave these fields blank, the voucher will be anonymous.

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